Tool Support Desk
Industrial Parkway Service Office, Cleveland, OH 44101, United States
Contact Ridgid
Share the product category, model details, jobsite use, and support question. The team can then route your request toward product sourcing, registration, warranty, service, or dealer coordination.
Clear first contact saves time for everyone involved. If you manage a tool room, include the category mix and whether the request affects one tool or a shared crew kit. If you are buying for a contractor, describe the trade application, expected jobsite conditions, and any storage or accessory needs. If you are contacting support after a tool issue, include the model number, purchase channel, approximate service age, and the symptom you observed.
Industrial Parkway Service Office, Cleveland, OH 44101, United States
Monday to Friday, 8:00 AM to 6:00 PM Eastern Time. Urgent dealer notes are reviewed on the next business day.
Send a request
Helpful requests include tool category, model or serial number, purchase channel, current use, and the decision you are trying to make. That context lets support distinguish a catalog question from a warranty issue, a parts request, or a dealer handoff. If the tool is part of a larger kit, mention the companion products as well.
For pneumatic tools, note the compressor size, hose setup, and fastening task. For power tools, mention batteries, chargers, blades, bits, or accessories involved. For hand tools and storage, describe the trade environment and how often the item is used. These details help Ridgid support answer with practical next steps instead of generic catalog language.